Refund and Returns Policy

Refund,Return,Exchange and shipping

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Refund Policy

Refund Duration :

Once you refund request is approved.

Processing time :

Refunds will be processed within 15 business days after we receive and inspect the returned product.

Payment method :

The refunded amount will be credited to the original payment method.

• Credit / Debit Card : 15 Business Days
• Bank Transfers : 15 Business Days
• Digital wallets : 15 Business Days

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at gallopagenciesllp@gmailcom.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at gallopagenciesllp@gmail.com and send your item to: Ground Floor, No. 7 – Part, Ekambaram Industrial Estate Rd, Alapakkam, Chennai, Tamil Nadu 600116

Shipping

To return your product, you should mail your product to:  gallopagenciesllp@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item through any carrier, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Shipping policy

It’s important to start by clarifying to customers that your order processing times are separate from the shipping times they see at checkout. 

All orders are processed within 2 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.

Domestic Shipping Rates and Estimates :

Local delivery

Deliveries are made from 09:00 AM to 06:00 PM between Mon to Sat. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival. 

In-store pickup

You can skip the shipping fees with free local Pickup Address : Ground Floor, No. 7 – Part, Ekambaram Industrial Estate Rd, Alapakkam, Chennai, Tamil Nadu 600116. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 7 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 09:30AM to 06:00 Pm on [Mon to Sat]. Please have your order confirmation email with you when you come..

Need help?

Contact us at gallopagenciesllp@gmail.com for questions related to refunds and returns.